Basic Questions

·  Please check our Help Topics first. We have answered the most frequently asked questions here.

·  If you need further support, or wish to submit a complaint, please contact us via email. To ensure that we can respond to your inquiry ASAP, please provide us with all the necessary information by sending an email in the format below:

- Subject of email: Device model + Inverter SN  

- Content: Problem description and current status

- Attachment: Inverter SN picture, Battery SN picture (BMS+Battery module), Inverter COM port wiring diagram, Battery connection diagram, Battery indicator video, Inverter error code picture, Meter baud rate and meter address, Meter wiring diagram

·  We normally answer within 5-10 business days, but in some cases it may take longer. Please understand that we need time to take your inquiry seriously.

·  Please check if the email with verification code is automatically classified as spam.

·  Register for an account using the web version: https://server.growatt.com/register

·  Please contact your seller to get the installer code. If you are unable to reach the seller, please contact Growatt local customer service via email.

·  If you are using NEO or NOAH, a product purchased in an online shop or straight from an offline shop where the seller cannot be contacted, you can simply use 'GWATT' as the installer code.

  (*Users of other devices please do not use this)

·  https://en.growatt.com/support/download/certificate

·  https://en.growatt.com/support/download/datasheet

GROWATT Energy Storage System Configuration Quick Check List.pdf

·  Please contact our after-sales service first by email using the template in Basic Question 1.

·  After we have confirmed that the device does need to be replaced, you will receive an email with a link to the replacement application. Please complete it within seven days, otherwise the link will expire.

  (*If you don't receive the email, please check your spam folder)

·  Once completed, please inform the staff you are interfacing with. We will issue you a recovery slip and inform you the shipping number of the replacement device.

·  Normally, if there is no problem with the device, there is no need for an upgrade.

·  SPH: 1111

·  Other grid-connected inverters: 123

·  Eastron meter: 1000

·  EV charger screen setup password: 1234

·  EV charger screen configuration password: 6980

·  Please check our Help Topics first. We have answered the most frequently asked questions here.

·  If you need further support, or wish to submit a complaint, please contact us via email. To ensure that we can respond to your inquiry ASAP, please provide us with all the necessary information by sending an email in the format below:

- Subject of email: Device model + Inverter SN  

- Content: Problem description and current status

- Attachment: Inverter SN picture, Battery SN picture (BMS+Battery module), Inverter COM port wiring diagram, Battery connection diagram, Battery indicator video, Inverter error code picture, Meter baud rate and meter address, Meter wiring diagram

·  We normally answer within 5-10 business days, but in some cases it may take longer. Please understand that we need time to take your inquiry seriously.

·  Please check if the email with verification code is automatically classified as spam.

·  Register for an account using the web version: https://server.growatt.com/register

·  Please contact your seller to get the installer code. If you are unable to reach the seller, please contact Growatt local customer service via email.

·  If you are using NEO or NOAH, a product purchased in an online shop or straight from an offline shop where the seller cannot be contacted, you can simply use 'GWATT' as the installer code.

  (*Users of other devices please do not use this)

·  https://en.growatt.com/support/download/certificate

·  https://en.growatt.com/support/download/datasheet

GROWATT Energy Storage System Configuration Quick Check List.pdf

·  Please contact our after-sales service first by email using the template in Basic Question 1.

·  After we have confirmed that the device does need to be replaced, you will receive an email with a link to the replacement application. Please complete it within seven days, otherwise the link will expire.

  (*If you don't receive the email, please check your spam folder)

·  Once completed, please inform the staff you are interfacing with. We will issue you a recovery slip and inform you the shipping number of the replacement device.

·  Normally, if there is no problem with the device, there is no need for an upgrade.

·  SPH: 1111

·  Other grid-connected inverters: 123

·  Eastron meter: 1000

·  EV charger screen setup password: 1234

·  EV charger screen configuration password: 6980

·  Please check our Help Topics first. We have answered the most frequently asked questions here.

·  If you need further support, or wish to submit a complaint, please contact us via email. To ensure that we can respond to your inquiry ASAP, please provide us with all the necessary information by sending an email in the format below:

- Subject of email: Device model + Inverter SN  

- Content: Problem description and current status

- Attachment: Inverter SN picture, Battery SN picture (BMS+Battery module), Inverter COM port wiring diagram, Battery connection diagram, Battery indicator video, Inverter error code picture, Meter baud rate and meter address, Meter wiring diagram

·  We normally answer within 5-10 business days, but in some cases it may take longer. Please understand that we need time to take your inquiry seriously.

·  Please check if the email with verification code is automatically classified as spam.

·  Register for an account using the web version: https://server.growatt.com/register

·  Please contact your seller to get the installer code. If you are unable to reach the seller, please contact Growatt local customer service via email.

·  If you are using NEO or NOAH, a product purchased in an online shop or straight from an offline shop where the seller cannot be contacted, you can simply use 'GWATT' as the installer code.

  (*Users of other devices please do not use this)

·  https://en.growatt.com/support/download/certificate

·  https://en.growatt.com/support/download/datasheet

GROWATT Energy Storage System Configuration Quick Check List.pdf

·  Please contact our after-sales service first by email using the template in Basic Question 1.

·  After we have confirmed that the device does need to be replaced, you will receive an email with a link to the replacement application. Please complete it within seven days, otherwise the link will expire.

  (*If you don't receive the email, please check your spam folder)

·  Once completed, please inform the staff you are interfacing with. We will issue you a recovery slip and inform you the shipping number of the replacement device.

·  Normally, if there is no problem with the device, there is no need for an upgrade.

·  SPH: 1111

·  Other grid-connected inverters: 123

·  Eastron meter: 1000

·  EV charger screen setup password: 1234

·  EV charger screen configuration password: 6980

·  Please check our Help Topics first. We have answered the most frequently asked questions here.

·  If you need further support, or wish to submit a complaint, please contact us via email. To ensure that we can respond to your inquiry ASAP, please provide us with all the necessary information by sending an email in the format below:

- Subject of email: Device model + Inverter SN  

- Content: Problem description and current status

- Attachment: Inverter SN picture, Battery SN picture (BMS+Battery module), Inverter COM port wiring diagram, Battery connection diagram, Battery indicator video, Inverter error code picture, Meter baud rate and meter address, Meter wiring diagram

·  We normally answer within 5-10 business days, but in some cases it may take longer. Please understand that we need time to take your inquiry seriously.

·  Please check if the email with verification code is automatically classified as spam.

·  Register for an account using the web version: https://server.growatt.com/register

·  Please contact your seller to get the installer code. If you are unable to reach the seller, please contact Growatt local customer service via email.

·  If you are using NEO or NOAH, a product purchased in an online shop or straight from an offline shop where the seller cannot be contacted, you can simply use 'GWATT' as the installer code.

  (*Users of other devices please do not use this)

·  https://en.growatt.com/support/download/certificate

·  https://en.growatt.com/support/download/datasheet

GROWATT Energy Storage System Configuration Quick Check List.pdf

·  Please contact our after-sales service first by email using the template in Basic Question 1.

·  After we have confirmed that the device does need to be replaced, you will receive an email with a link to the replacement application. Please complete it within seven days, otherwise the link will expire.

  (*If you don't receive the email, please check your spam folder)

·  Once completed, please inform the staff you are interfacing with. We will issue you a recovery slip and inform you the shipping number of the replacement device.

·  Normally, if there is no problem with the device, there is no need for an upgrade.

·  SPH: 1111

·  Other grid-connected inverters: 123

·  Eastron meter: 1000

·  EV charger screen setup password: 1234

·  EV charger screen configuration password: 6980

·  Please check our Help Topics first. We have answered the most frequently asked questions here.

·  If you need further support, or wish to submit a complaint, please contact us via email. To ensure that we can respond to your inquiry ASAP, please provide us with all the necessary information by sending an email in the format below:

- Subject of email: Device model + Inverter SN  

- Content: Problem description and current status

- Attachment: Inverter SN picture, Battery SN picture (BMS+Battery module), Inverter COM port wiring diagram, Battery connection diagram, Battery indicator video, Inverter error code picture, Meter baud rate and meter address, Meter wiring diagram

·  We normally answer within 5-10 business days, but in some cases it may take longer. Please understand that we need time to take your inquiry seriously.

·  Please check if the email with verification code is automatically classified as spam.

·  Register for an account using the web version: https://server.growatt.com/register

·  Please contact your seller to get the installer code. If you are unable to reach the seller, please contact Growatt local customer service via email.

·  If you are using NEO or NOAH, a product purchased in an online shop or straight from an offline shop where the seller cannot be contacted, you can simply use 'GWATT' as the installer code.

  (*Users of other devices please do not use this)

·  https://en.growatt.com/support/download/certificate

·  https://en.growatt.com/support/download/datasheet

GROWATT Energy Storage System Configuration Quick Check List.pdf

·  Please contact our after-sales service first by email using the template in Basic Question 1.

·  After we have confirmed that the device does need to be replaced, you will receive an email with a link to the replacement application. Please complete it within seven days, otherwise the link will expire.

  (*If you don't receive the email, please check your spam folder)

·  Once completed, please inform the staff you are interfacing with. We will issue you a recovery slip and inform you the shipping number of the replacement device.

·  Normally, if there is no problem with the device, there is no need for an upgrade.

·  SPH: 1111

·  Other grid-connected inverters: 123

·  Eastron meter: 1000

·  EV charger screen setup password: 1234

·  EV charger screen configuration password: 6980

·  Please check our Help Topics first. We have answered the most frequently asked questions here.

·  If you need further support, or wish to submit a complaint, please contact us via email. To ensure that we can respond to your inquiry ASAP, please provide us with all the necessary information by sending an email in the format below:

- Subject of email: Device model + Inverter SN  

- Content: Problem description and current status

- Attachment: Inverter SN picture, Battery SN picture (BMS+Battery module), Inverter COM port wiring diagram, Battery connection diagram, Battery indicator video, Inverter error code picture, Meter baud rate and meter address, Meter wiring diagram

·  We normally answer within 5-10 business days, but in some cases it may take longer. Please understand that we need time to take your inquiry seriously.

·  Please check if the email with verification code is automatically classified as spam.

·  Register for an account using the web version: https://server.growatt.com/register

·  Please contact your seller to get the installer code. If you are unable to reach the seller, please contact Growatt local customer service via email.

·  If you are using NEO or NOAH, a product purchased in an online shop or straight from an offline shop where the seller cannot be contacted, you can simply use 'GWATT' as the installer code.

  (*Users of other devices please do not use this)

·  https://en.growatt.com/support/download/certificate

·  https://en.growatt.com/support/download/datasheet

GROWATT Energy Storage System Configuration Quick Check List.pdf

·  Please contact our after-sales service first by email using the template in Basic Question 1.

·  After we have confirmed that the device does need to be replaced, you will receive an email with a link to the replacement application. Please complete it within seven days, otherwise the link will expire.

  (*If you don't receive the email, please check your spam folder)

·  Once completed, please inform the staff you are interfacing with. We will issue you a recovery slip and inform you the shipping number of the replacement device.

·  Normally, if there is no problem with the device, there is no need for an upgrade.

·  SPH: 1111

·  Other grid-connected inverters: 123

·  Eastron meter: 1000

·  EV charger screen setup password: 1234

·  EV charger screen configuration password: 6980